Frequently Asked Questions


All major credit cards are accepted.
Our movies listings are updated every Tuesday for the new week beginning Friday. However, for select blockbusters, we often offer advance ticket sales. Please check "Coming Soon."
Silverspot.net allows for 10 tickets per transaction. There is no limit of tickets per transaction when purchased in-person.
Tickets are non-refundable. Service fees are non-refundable. In the event you are unable to attend your movie, please contact the Concierge Desk at contact-us@silverspot.net to let us know. One of our Concierge Team Members will contact you directly to arrange a change in your film time or a complimentary ticket.
Selecting and reserving your seats is part of our purchasing process. Whether you are purchasing tickets online or in person, you will be shown a seating chart of available seats for your desired film.
In the event you did not print your ticket at the time of purchase, you can pick them up by presenting the credit card used to purchase the tickets. Simply go to our kiosks and select Pick Up Tickets Using A Credit Card, or ask for help from our Concierge.
Guests may reach out to us via email or by calling the theater directly to be connected with the best person to address questions or concerns. Contact Us
Gifts cards are available at Here, or at any of our theatre locations. Gift cards may be used for anything within silverspot.net or at the theatre, including tickets, restaurant, bar, and concessions.

How do I use my gift card online?

Your Gift Card balance must meet or exceed the amount of the transaction: otherwise the payment will be declined. Gift cards with remaining balances lower than ticket prices may be used towards tickets in-person, concessions, beverages, and at our restaurants.

How do I check my Gift Card Balance?

Please call Silverspot Cinema at 1.888.35.FILMS and dial extension 126 or say; Concierge during theater business hours. Simple provide the last 4 digits of your gift card and our concierge will access your gift card account information.
We not do offer restaurant and bar service inside our auditoriums as we strive to provide an uninterrupted movie viewing experience free of noise or distractions. You may bring in cocktails and bottles of wine purchased at the bar along with food items freshly prepared in our restaurants' kitchen.
Contact your local theater or make a reservation online at http://trilogyrestaurant.com/ or www.opentable.com. When dining before your film, we suggest you give yourself at least 45 minutes prior to the start of your film.
Please use the Contact Us page. Our experienced and talented Event Specialist from your local theatre will be in contact within 24 hours to assist in creating the perfect event, menus and rental needs for you. You can contact them directly by going to: https://silverspot.net/Ticketing/contactSilverspot.aspx
Yes, lost items are kept in our manager's office and valuable items are secured in our safe. Silverspot Cinema is not responsible for personal belongings left in the cinema, restaurant or bar areas, but we will do our best to assist guests in finding their items whenever possible.
Please refer to our Spot Rewards, Terms & Conditions page located at: https://www.silverspot.net/Browsing/Loyalty/Terms
Social media contests are either conducted on a first come, first serve basis or via sweepstakes. Each contest is limited to one prize per household, and entrants can only win once in a 30-day period.